Payment & Pre-Order Policies
Payment
Unless otherwise stated, we will use the following policy.
In general, we do not charge your credit card until your shipment is about to ship. For pre-order items not available for shipping within 5 days, please use the “Pre-Order Checkout – Invoice Upon Release” option in the payment selection screen. We will send you an invoice 1-2 weeks prior to your items released date. In turn, this will allow us to ship your orders out once we receive our shipments.
If you use your credit card at checkout, the amount shown on your credit card is only a pre-authorization. We will not charge the card unless it is ready for shipping within 5 days. Please note all credit card payments are processed through Square. We do not store any credit card information. An invoice will be sent to you 1-2 weeks prior to the item’s release date. You will then pay for the items you ordered.
At Bento Gaming, we try our best to allow customers to secure your collectibles at the earliest chance possible. However, due to the nature of the industry, pricing and product availability can change from the time the product is announced and when the product is available for sale. The following policies will guide us to treat every customer fairly in the event of product shortage.
Prices
All orders placed during the pre-order period will be guaranteed the lowest price offered throughout the order acceptance time frame.
Allocation/Cancellation
Allocation is the norm in the collectibles industry. We will do our best to fulfill the quantities you ordered. However, in the event of allocation or shortage of stock available, we will reduce or cancel orders placed in large quantities that are considered to be beyond reasonable for personal use/consumption.
Bulk Purhcases
We appreciate everyone that places large bulk orders through us. Unless this was pre-arranged the following policy will apply. In the event of a supply shortage for whatever reason, large orders that are deemed beyond reasonable for personal use may be reduced or canceled in order to serve as many clients as possible with the sole intention of personal enjoyment of such products.
Availability on Release Date
From time to time, manufacturers release products in several waves that are beyond our control. As a result we cannot guarantee your order will be fulfilled on release day or first shipment. If your order is impacted, you will be contacted as we get more information.